Dr. Nani Guha
Founder Secretary
Patients' Rights
& Responsibilities
Dr. Nani Guha
Founder Secretary
Prof. Sushil Kumar Mukhopadhyay
Past President
Prof. Sushil Kumar Mukhopadhyay
Past President
Rights
- Special preference, spiritual and cultural needs – dietary preference, worship requirements
- Respectful treatment, personal dignity and privacy – during investigation, procedure and treatment
- Protection from physical abuse or neglect – falling from bed/trolley, manhandling etc
- Confidentiality of patient related information – not to speak in public place about patient information
- Refusal of treatment – treating doctor shall discuss all the available options and allow patient to make an informed choice. Doctor shall explain the consequence of refusal and document the same
- Right to seek second opinion regarding clinical care
- Giving informed consent before any procedure (e.g. blood & blood product transfusion, Anaesthesia, surgery, invasive/ high risk procedure/treatment)
- Right to voice a complain
- Right to know the expected cost of the treatment
- Access to patient medical records
- Information on care plan, progress and their health care needs
Responsibilities
Hospital authority similarly expects co-operation and compliance of following responsibilities from patient and patient party:
- Provide complete and accurate information about his/her health, including present condition, past illness, hospitalizations, medications natural products and vitamins and any other matters that pertain to his/her health
- Provide complete and accurate information including full name address and other information
- To ask question when he/she does not understand what the doctor or other member of the healthcare team tells about diagnosis or treatment he/she should also inform the doctor if he/she anticipates problems in following prescribed treatment or considering alternative therapies
- Abide by all hospital rules and regulations
- Comply with the no smoking policy
- Comply with the visitor’s policies to ensure the rights and comfort of all patients. Noise levels, privacy, and safety of other patients to be considered. Weapons are prohibited on premises
- Treat hospital staff, other patient, and visitors with courtesy and respect
- To be on time in case of appointments. To cancel or reschedule as far in advance as possible in case of cancellation or rescheduling of the appointments
- Not to give medication prescribed for him/her to others
- Provide complete and accurate information for insurance claims. Work with the billing offices to make arrangements for payment
- To communicate with the healthcare provider if his/her condition worsens or does not follow the expected course
- To pay for services billed for in a timely manner as per the hospital policies
- To respect that some other patients medical condition may be more urgent than yours and accept that your doctor may need to attend them first
- To respect that admitted patient and patients requiring emergency care take priority for your doctor
- To follow the prescribed treatment plan and carefully comply with the instruction given
- To accept, where applicable, adaptation to the environment to ensure a safe and secure stays in hospital
- To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records
- To attend follow-up appointment as requested
- Not to take any medications without the knowledge of doctor and healthcare professionals
- To provide correct and truthful history
- To understand the charter of rights and seek clarification, if any